Frequently Asked Questions

MOQ varies by product and manufacturer. Industrial equipment often has no MOQ (single unit), while consumables typically start at 10,000 – 100,000 units per SKU. We match your volume to factories whose MOQ fits your plan.

From first RFQ to shortlisted quotations: 3 – 7 business days. Factory sampling typically runs 2 – 3 weeks. Full production lead time depends on product — 30 to 90 days is typical.

Absolutely.

We quote FOB, CIF or DAP with line-item breakdowns. Our service fee is transparent and flat-rate for sourcing projects, or a percentage on full turnkey engagements — agreed upfront in writing.

Standard industry terms: 30% deposit on PO, 70% before shipment. We accept bank wire (T/T). We do not accept payment to personal accounts.

No. Our revenue is entirely from our client-side service fee. This keeps our interests aligned with yours — we have no incentive to push a particular supplier.

Every new supplier goes through a 12-point audit: business license verification, facility walk-through, capacity assessment, QC system review, sample testing and reference checks. We then monitor with pre-production, in-process and pre-shipment inspections.

CE, FDA, ISO 9001/13485/14001, GMP, cGMP, ASTM, UL, ETL, RoHS, REACH, EN standards. We help you specify what's required for your market and verify documentation authenticity.

We negotiate warranty terms upfront with the supplier. Defective goods are replaced, repaired or refunded per the PO terms. We handle all supplier-side communication and claim documentation on your behalf.

Yes — this is one of our core services. We coordinate factory pickup, warehouse consolidation within China, weight-and-volume optimization, and single-BL container loading. Typical savings: 10 – 20% vs shipping separately.

On the China side — yes, fully. We prepare commercial invoice, packing list, BL, certificate of origin, fumigation cert and any product-specific compliance docs. Destination-country clearance is typically handled by your local broker, though we coordinate directly if you prefer.

Australia, USA, Canada, India, UK, Germany, UAE, Saudi Arabia, Kenya, Nigeria, South Africa, Brazil, Mexico and across SE Asia. Our logistics network covers all major ports.

Yes. Through associate mfg partners, we deliver turnkey pharmaceutical and cleanroom facilities — from design and HVAC to production equipment, utilities and validation documentation.

Yes — full validation protocols (DQ, IQ, OQ) are provided with every piece of pharma equipment we supply, along with FAT and SAT reports. FAT by client’s representative in mfg’s facility, under client’s expense